This Policy applies to all of 3 Clicks Cloud websites, products and services, and any point of contact you might have with 3 Clicks Cloud.
We define the following as our "Online Services":
We define the following as our "Licensed Products":
This document is a sister-document to our EULAs & Terms documents. Please make sure you read both carefully before accessing or using a 3 Clicks Cloud Online Service or Licensed Product.
Our Commitment to Privacy
We have made a commitment to be good citizens. We consider protecting and respecting your personal information as an essential part of that responsibility.
Our business model is a very traditional one: we provide products and services, and customers pay us for them. In other words, you are the customer, NOT the product.
Who We Are
3 Clicks Cloud is a small multi-national organization, based in Australia and China. We've been around since 2006 and are bootstrapped, profitable, and aim for longevity over growth. We believe in forming long-term relationships with our customers, our employees, and our communities. It all starts with trust.
Our Australian company (which does Research and Software Development, support and marketing) is Loggia Corp Pty Ltd. Our tax identification number (ABN) is 72 275 176 798.
Data We Collect and How We Use It
Below is a complete description of data we collect, and what we do with the data. Every piece of information collected is done with a specific purpose, such as to provide our Services to you and to fulfill our legal obligations. If it's not listed here or in our EULA or Terms of Service, we don't do it.
We call data that identifies — or that could reasonably be used to identify — you as an individual as "Personal Data."
This data includes:
Personal Data for Online Services
User Account Information
For our Online Services that have the concept of a "User Account", we store your name, email address, and if you upload it, a photo to use as your avatar.
We use this information to identify you as a user of the Online Service.
We store passwords only for Online Services with separate 3 Clicks Cloud "User Accounts." We never store these passwords in the clear. No-one can see them. We either save them in our database using best-practice cryptographic hashing, or go through a 3rd party authentication provider (see below).
It is your sole responsibility to keep your user name, password, and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you must notify 3 Clicks Cloud immediately.
If you forget your password, we send you a secure link via email that lets you reset it.
3 Clicks staff will never change a password for you, nor change the Owners (as defined in the Terms) or Billing Administrators.
Personal Data for Licensed Products
Our Licensed Products do not "call home" unless in response to specific in-app user actions that require online access, like accessing our online documentation or registering 3 Clicks Cloud licenses.
The only Personal Data we store for Licensed Products is related to the purchase transaction as described above.
Communication with Us
If you send us an email to an address that ends in '@3clicksapparel.com', or use one of the online forms on our website 3clickscloud.com, we collect your name and email address and any additional information and documents you send us in your correspondence.
We keep that data in our helpdesk software indefinitely. The customer interaction history helps us provide you with better customer service and helps us research how to improve our products and services.
We also use this information to proactively contact you if we see from our logs that you're having an issue with our Services, or if we resolved an issue you reported. If you had expressed interest in them, or we think you might benefit from it, we also email you to notify you of beta programs or user research interviews.
If you choose to sign up for our newsletter, we ask you to enter your email address, so that we can send you the newsletter. We keep your email address in our newsletter service provider until you unsubscribe via the link included in every newsletter.
We conduct different types of user research studies to uncover new ways of making 3 Clicks Cloud better for our customers.
The data we collect during research is confidential, and we don't share it outside our company.
Whenever possible, we anonymize the data. We may use this anonymized data in our different publications.
We delete personal data after each user research study is concluded, and never keep it for longer than 2 years. You can request to have your personal data deleted at any time.
Visiting Our Online Services
We use Google Analytics to help us in our marketing and product design efforts, but we only track aggregate data. The Google Analytics code we use saves up to 4 cookies on your computer. You can delete or block those any time you wish, our website will continue to work.
We collect the IP addresses of everyone who visits our site or uses our Services. This information is used for debugging and DDOS prevention, and kept in our logs for 2 weeks.
In order to keep your Personal Data as secure as possible, we don't own any servers of our own. Instead, we rely on best-in-class third-party services to store your data more securely than what we would be able to do ourselves.
Here's the list of our vendors we use, and links to their privacy policies:
How to Access or Control Your Data
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
3 Clicks Cloud gives you a way to access your personal information and correct it, via User Settings.
Most of our Online Services give you a way to download or delete your data at any time. Once you delete your data, unless specified otherwise, we keep it in our backups for up to 60 days, then destroy it with no way to recover it. For archival, support and/or bug fixing purposes, we may save your data for longer than 60 days.
If you have any questions or concerns or would like to invoke your rights regarding your Personal Data, such as requesting a copy of your data or rectifying or deleting data, don't hesitate to email us at email@example.com.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
We will respond as quickly as possible, and certainly within 30 days.
In certain circumstances we may need to retain certain information for record-keeping purposes, to complete transactions or to fulfill obligations dictated by the law, including tax or regulatory requirements, or other lawful purposes.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If we become aware of a data breach that affects your Personal Data, we will notify you (and the appropriate national supervisory authorities) within 72 hours.
Who Can See My Data?
The people you share them with, as described in our Online Service or Licensed Product's documentation.
For the 3 Clicks Cloud Services that have the concept of Owners (as defined in Terms), they will be able to see your data as well.
For Online Services some 3 Clicks Cloud employees will also have access, according to the following guidelines:
Where is my production data stored?
Contact 3 Clicks Cloud